The language, mores, and workflows of IT aren’t all that different from what occurs in other areas of the campus, but it felt important to me that while I was in IT this year that I become adept at IT-speak and processes (just as if I were living in a foreign country and adopting the customs and colloquialisms of that region).

One of the ways that I’ve accomplished the task of learning The Ways of IT, is to seek an ITIL Certification.  In fact, by next month I ought to have two of them under my belt.

I don’t know that getting certified makes me a better IT manager or employee, but it does make me feel like less of an impostor among my colleagues.